Shipping Policy
Company Information (Merchant Details)
This Shipping Policy is provided by:
- Brand Name: Liquid-interiors
- Company Name: Liquid Interiors Limited
- Phone: 1(915)8203049
- Email: support@liquid-interiorsofficial.com
- Address: Units 904-905, 102 Austin Road, Tsim Sha Tsui, Kowloon, Hong Kong
Our Approach to Shipping
Liquid-interiors offers home essentials made for everyday spaces—not showroom living.
To avoid unnecessary warehousing, overstock, and added emissions, many items are shipped directly from our trusted manufacturing partners and international fulfillment centers. This model helps us:
- Provide dependable, well-designed home goods
- Keep prices reasonable by minimizing traditional retail overhead
- Reduce excess inventory and support a more intentional supply chain
Thank you for supporting a more efficient way to shop.
1. Processing Time & Shipping Fee
We prepare each order carefully before it leaves our facility/partners.
Order Processing Time
- Please allow 2–4 business days for processing, quality review, and packing before dispatch.
Peak Periods (Holidays / New Year)
- During busy seasons, processing may take up to 5 business days.
Shipping Fee
- We charge a flat shipping fee of $5.99 per order, regardless of destination.
2. Estimated Delivery Times
Because orders may be fulfilled through global partners, delivery speed can differ by region. The timelines below are estimates and not guaranteed delivery dates.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada / UK / Australia | 11–16 business days |
| Rest of World | 15–20 business days |
In practice, factors like local carrier capacity and customs processing can affect final transit time.
3. Order Tracking
After your order is dispatched, you will receive a shipping confirmation email containing your tracking number.
Please keep in mind:
- Tracking may take 1–3 business days to show movement after a label is created
- A lack of immediate updates doesn’t always mean the parcel isn’t moving—it may still be in transit between scanning points
4. Customs, Duties & Taxes
For international shipments, orders are sent on a DDU (Delivered Duty Unpaid) basis.
This means:
- Any import duties, taxes, or customs-related charges assessed by your country are paid by the customer
- Liquid-interiors is not responsible for delays caused by customs inspection or clearance
Customs fees are often uncommon for small household items, but rules vary by destination.
5. Address Changes & Order Cancellations
We begin processing quickly to keep shipping timelines on track.
- If you need to update your shipping address or cancel an order, contact support@liquid-interiorsofficial.com within 12 hours of placing your order.
- Once an order has entered processing, we may no longer be able to change or cancel it.
6. Lost or Damaged Packages
Your experience matters to us, and we’ll work with you to resolve delivery issues.
Damaged on Arrival
If your parcel arrives damaged:
- Email us photos within 72 hours of delivery
- We will arrange a free replacement
Lost in Transit
If the carrier confirms the shipment is lost:
- We will send a replacement at no additional cost