Return & Refund Policy

Effective date: March 4, 2026
These terms explain how after‑sales issues are handled for purchases made at liquid-interiors, including delivery inspection, issue reporting, return handling, refund routing, and order cancellation. If there is any conflict with product‑page specific terms, the product‑page terms will prevail.

A. Delivery & Unboxing Check (Please Do This First)

  • Inspect the outer carton for dents, holes, water damage, or signs of resealing
  • Unbox and verify: model/quantity/accessories/manuals/hardware/protective materials
  • If anything is abnormal, keep the outer box, inner packaging, and shipping label, and take clear photos/videos (an unboxing video is recommended)

B. Types of Claims We Accept & Time Limits

Time limits start from the carrier’s “Delivered” timestamp:

  1. Transit damage / DOA on arrival: report within 48 hours
  2. Wrong item / missing item / incorrect model: report within 72 hours
  3. Functional failure / manufacturing defect: report within 14 days
  4. Personal reasons (changed mind / ordered wrong item): generally not accepted as a return reason; if a product page states it is returnable, the product‑page rules apply

C. How We Resolve Issues (Priority Order)

To reduce unnecessary shipping and avoid destructive installation/removal, we typically resolve cases in this order (subject to review):

  1. Send missing accessories/parts
  2. Provide remote troubleshooting and guidance
  3. Offer a replacement (same item/spec, if inventory allows)
  4. Issue a refund or partial refund (when repair/replacement is not feasible)

D. Cases Typically Not Covered

  • Damage caused by improper installation, modification, miswiring, or misuse
  • Issues caused by environment/cleaning methods (humidity/corrosion, harsh chemicals, prolonged sun exposure, high heat, etc.)
  • Normal wear and tear, poor maintenance, or aging from long‑term use
  • Products disassembled/repaired by a third party, making responsibility difficult to determine
  • Items marked “clearance,” “final,” “non‑returnable,” etc. on the product page
  • Free gifts, promotional giveaways, gift cards, or digital codes

E. Acceptance Standards When a Return Is Required

If a return is required as part of the approved solution:

  • You must obtain a Return Authorization (RMA) first
  • The package must clearly show your order details/RMA information
  • The item must be packed with sufficient protection to prevent in‑transit damage
  • If the returned item does not match the claim (e.g., missing parts, different item, obvious user damage), we may refuse delivery or switch the case to paid service / return it collect

F. Shipping & Fee Rules

  • If the issue is our fault (wrong/missing item, confirmed transit damage with sufficient evidence): we cover reasonable handling costs
  • If the issue is customer‑caused (wrong address, refusal of delivery, duplicate purchase, etc.): interception fees, re‑delivery fees, and return shipping may be charged to the customer
  • For oversized/fragile items, a specific carrier/method may be required; losses caused by failure to follow instructions are the shipper’s responsibility

G. Refund Method & Timeline

  • Refunds are issued to the original payment method
  • After approval, refunds typically appear within 7–15 business days (depending on your bank/payment provider)
  • Third‑party costs (shipping, duties/taxes, forwarding, installation services, etc., if any) are generally non‑refundable unless required by law or confirmed by us in writing

H. Order Cancellation & Interception

  • Once an order enters warehouse processing, cancellation may not be guaranteed
  • If an order has shipped and you refuse delivery/request interception, related fees may be charged to the customer (unless the issue is our fault)

I. Contact & Required Information

When contacting us, please provide your order number, issue type/time, and clear photos/videos (outer carton/inner packaging/shipping label/issue area/overall view).

  • 📧 Email: support@liquid-interiorsofficial.com
  • ☎️ Phone: 1(915)8203049

J. Return Address (Only After Authorization)

Please do not send returns without prior authorization. If a return is required, we will email you detailed instructions and the return address.
(If you need to display a fixed address in advance, you may use the following; our email instructions still prevail.)

Liquid Interiors Limited
Units 904-905, 102 Austin Road Tsim Sha Tsui, Kowloon, Hong Kong
📧 support@liquid-interiorsofficial.com
☎️ 1(915)8203049