Privacy Policy
Last updated: March 4, 2026
This Privacy Policy explains how Liquid Interiors Limited (operating the brand liquid-interiors, the “Site,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, place an order, create an account, subscribe to updates, or otherwise interact with us (collectively, the “Services”).
By accessing or using the Services, you acknowledge that your information may be processed as described in this Policy. If you do not agree, please stop using the Services.
1) Updates to This Policy
We may revise this Policy to reflect changes in our practices, technology, or legal requirements. Any updated version will be posted on the Site with a new “Last updated” date. Where required, we will provide additional notice or obtain consent.
2) What We Collect
We collect information in three main ways: (a) information you provide, (b) information collected from your device/browser, and (c) information from partners.
A. Information You Provide
Depending on how you use the Services, you may provide:
- Identity & contact details: name, email, and billing/shipping address
- Order and service details: items purchased, order history, delivery instructions, messages to support
- Account credentials (if you create an account): login identifiers and security-related information
- Preferences: wishlists, saved items, communication preferences
- User content: reviews, photos, or other content you submit (if enabled)
B. Information Collected Automatically
When you browse the Site, we may collect usage and device data such as:
- Device and browser attributes, operating system, language settings
- Approximate location derived from IP address
- Pages viewed, session duration, clicks, referring/exit pages
- Diagnostics and security signals (e.g., suspected automated traffic)
C. Information From Third Parties
We may receive information from:
- E-commerce and hosting providers (e.g., platform infrastructure)
- Payment providers (transaction confirmations and risk signals; we typically do not receive full card numbers)
- Delivery and fulfillment partners (shipment status, delivery confirmation)
- Analytics and advertising partners (campaign performance and attribution data)
3) How We Use Your Information
We use information for the following purposes:
- To process and deliver orders: payment confirmation, fulfillment, shipping updates, returns/after-sales service
- To operate the Site: account management, customer support, troubleshooting, and service communications
- To improve and develop: understand how the Site is used, test features, fix bugs, and enhance user experience
- To market our products (where permitted): send newsletters or promotions, show interest-based ads, measure campaign effectiveness
- To protect the Services and users: fraud detection, abuse prevention, security monitoring, and legal compliance
- To meet legal obligations: tax, accounting, consumer protection, and regulatory requirements
4) Legal Bases (Where Applicable)
Depending on your jurisdiction, our processing may rely on:
- Performance of a contract (e.g., to fulfill your order)
- Legitimate interests (e.g., security, service improvement, fraud prevention)
- Consent (e.g., certain marketing messages or non-essential cookies, where required)
- Legal obligation (e.g., record-keeping)
5) Cookies and Similar Technologies
We use cookies and similar tools (such as pixels and local storage) to keep the Site functional, remember preferences, analyze traffic, and support advertising measurement.
You can manage cookies through your browser or device settings. If you block certain cookies, parts of the Site may not work properly.
6) When We Share Information
We share information only as needed for legitimate purposes, including with:
- Service providers (hosting, customer support tools, analytics)
- Payment processing partners
- Shipping/fulfillment partners
- Marketing and advertising partners (subject to your settings/choices where applicable)
- Professional advisors (legal, accounting, compliance)
- Authorities or parties in legal matters (when required by law or to protect rights and safety)
- Parties to a business transfer (e.g., merger, acquisition, restructuring)
We do not sell your personal information for money. Some jurisdictions may treat certain advertising-related disclosures as “sharing”; you may have the right to opt out where applicable.
7) International Transfers
We may store or process information outside your country/region. When we transfer information internationally, we use safeguards required by applicable law.
8) Data Security
We use reasonable safeguards designed to protect information. No system can be guaranteed 100% secure; you are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized access.
9) Data Retention
We keep information only as long as necessary to provide the Services, meet legal/tax obligations, resolve disputes, and enforce agreements. When information is no longer required, we delete or anonymize it where feasible.
10) Children
The Services are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us information, please contact us.
11) Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, object to or restrict certain processing, withdraw consent (where applicable), and opt out of marketing emails (via the unsubscribe link or by contacting us). We may need to verify your identity before fulfilling certain requests.
12) Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact:
Liquid Interiors Limited
Units 904-905, 102 Austin Road Tsim Sha Tsui, Kowloon, Hong Kong
Email: support@liquid-interiorsofficial.com